Consumer Protection

30 Sep: Consumer protection: Airlines commit to timely reimbursement after flight cancellations

(Source: European Commission)

Following dialogues with the Commission and national consumer protection authorities, 16 major airlines have committed to better information and timely reimbursement of passengers in case of flight cancellations. The Commission had alerted the Consumer Protection Cooperation (CPC) enforcement authorities in December 2020 to address several airlines’ cancellation and reimbursement practices in the context of the COVID-19 pandemic.

Commissioner for Justice, Didier Reynders said: “It is good news for consumers that airlines cooperated during the dialogues, and committed to respecting passengers’ rights and improving their communication. In the early phase of the pandemic, some airlines pushed vouchers on passengers. They were …

30 Jun: Consumer protection: Commission revises EU rules on product safety and consumer credit

(Source: European Commission)

Today, the European Commission has proposed revisions of two sets of EU rules to enhance consumer rights in a world reshaped by digitalisation and the COVID-19 pandemic. The Commission is reinforcing its safety net for EU consumers, for example, by making sure that dangerous products are recalled from the market or that credit offers are presented to consumers in a clear way, easily readable on digital devices. The proposal updates both the existing General Product Safety Directive as well as the EU rules on consumer credit to safeguard consumers.

Věra Jourová, Vice-President for Values and Transparency, said: “Consumers face …

11 May: How the EU aims to boost consumer protection

(Source: EU Parliament)

Find out how the EU aims to boost consumer protection and adapt it to new challenges such as the green transition and the digital transformation.

As the economy becomes more global and digital, the EU is looking at new ways to protect consumers. During the May plenary, MEPs will debate the digital future of Europe. The report focuses on removing barriers to the functioning of the digital single market and improving the use of articial intelligence for consumers.

New consumer agenda

Parliament is also working on the new consumer agenda strategy for 2020-2025, focusing on five areas: green transition, digital …

11 May: How the EU aims to boost consumer protection

(Source: EU Parliament)

Find out how the EU aims to boost consumer protection and adapt it to new challenges such as the green transition and the digital transformation.

As the economy becomes more global and digital, the EU is looking at new ways to protect consumers. During the May plenary, MEPs will debate the digital future of Europe. The report focuses on removing barriers to the functioning of the digital single market and improving the use of articial intelligence for consumers.

New consumer agenda

Parliament is also working on the new consumer agenda strategy for 2020-2025, focusing on five areas: green transition, digital …