EEAS Call for Expression of Interest for the recruitment of one Temporary Agent under Article 2(b) of the Conditions of Employment of Other Servants (CEOS) as HRM Assistant – Social Worker and Family Issues (Headquarters) (AST4)

Deadline: 06.07.2022

(Source: EEAS)

The European External Action Service (EEAS), which supports the work of the High Representative in defining and implementing an effective and coherent foreign policy of the European Union. The EEAS supports his tasks of conducting the EU’s Common Foreign and Security Policy and chairing the Foreign Affairs Council. It also supports the High Representative in his capacity of Vice-President of the Commission. The EEAS works in close cooperation with Member States, the Council and relevant services of the European Commission.
The “Rights, Obligations and Medical Cell” Division, within the Human Resources Directorate of the EEAS, is a dynamic team composed of 36 colleagues responsible for a wide portfolio activities for staff working in Brussels Headquarters and the network of the EU 144 Delegations across the world. This includes the management of entitlements linked to staff expatriation (Annex X to the Staff Regulations). The Division also plays a key role to ensure the duty of care over staff and dependents, hosting the EEAS Medical Service, a crisis management team, and a social team aimed at developing and implementing policies to improve well-being and work-life balance, including support to families.

Under the responsibility of the Head of the “Rights, Obligations and Medical Cell” Division, we propose an interesting position of social worker whose main task will be to provide support to staff members and their families – with a particular focus on the needs of staff posted abroad.
The social worker will work closely with the EEAS Medical Service promoting well-being and a healthy work-life balance. They must offer a professional guidance about work, health, psychological, family and financial issues in the strictest confidentiality.

The main duties will include:

  • Carry out individual and collective activities in prevention, assistance and, where the need arises, social accompaniment;
  • Provide support to staff members e.g. family, psychological, administrative issues, adjusting to professional environment and cultural issues, health, etc.;
  • Listen, advise, guide, support and accompany the staff in Headquarters and Delegations facing personal or professional difficulties, cooperating closely with the EEAS Medical Service and the EEAS Mediation Service;
  • Provide information on the applicable rules relating to family support;
  • Be a person of contact for staff and families in case of hardships;
  • Liaise with the Belgian and the Commission’s health and social services (home help, care for sick children…) and refer colleagues to the right services as needed;
  • Provide information on external, local professionals/resources/institutions, etc. ;
  • Assess and prepare the files relating to financial support to families with disabled children;
  • Organise and participate in EEAS or inter-institutional events, conferences or initiatives aimed at developing well-being and work-life balance at work;
  • Contribute to the development of the EEAS social policy;
  • Represent the administration at the EU Sickness Insurance Management Committee;
  • Contribute to a listening help line

More information


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